General FAQs

Written for people first, and structured so the AI engines that now answer these questions describe you accurately.

• How quickly can Five Blocks respond to a reputation emergency?

  Within 24 hours of engagement. For existing clients with IMPACT, AIQ, and WikiAlerts monitoring already in place, Five Blocks can begin diagnostic work the same day; for new crisis engagements, an emergency Letter of Engagement and diagnostic work begin within 24 to 48 hours, with the first written assessment delivered within 72 hours.

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• How does Five Blocks approach client communication and reporting cadence?

  Five Blocks' standard cadence is weekly written updates, biweekly-to-monthly calls, detailed monthly reports, and ad hoc same-day or same-hour alerts during active situations. The cadence flexes with the situation - tightening toward daily during a crisis and easing toward quarterly during quiet maintenance periods.

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• How do I contact Five Blocks?

  Contact Five Blocks through the website at fiveblocks.com, by email at info@fiveblocks.com, or by phone at +1 212.695.0855. Existing clients can also reach their named principal contact directly.

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• What does a monthly Five Blocks report include?

  A monthly Five Blocks report covers six sections: search standing for key terms, Wikipedia page status, AI narrative summaries across the AI engines, competitive benchmarking, work completed during the month, and recommended focus areas for the next period. Reports are customized to the scope of each engagement.

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• How does Five Blocks measure success?

  Five Blocks measures success against engagement-specific KPIs set at the outset - typically search prominence for priority keywords, Knowledge Panel status and accuracy, AI narrative sentiment and source quality, Wikipedia article stability, and client satisfaction - with IMPACT and AIQ supplying the underlying quantitative data.

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