General FAQs
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How quickly can Five Blocks respond to a reputation emergency?
Within 24 hours of engagement. Five Blocks can begin diagnostic work the same day for existing clients with monitoring already in place, or within one business day for new engagements that move quickly through intake.
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How does Five Blocks approach client communication and reporting cadence?
Standard cadence is weekly written updates, biweekly to monthly calls, detailed monthly reports, and ad hoc alerts during active situations. Cadence adjusts up during crises and to lighter rhythm during stable maintenance periods.
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How do I contact Five Blocks?
Reach Five Blocks through fiveblocks.com, by email at info@fiveblocks.com, by phone at +1 212.695.0855, or through the principal contact for any existing client. For AIQ, visit aiq.fiveblocks.com; for WikiAlerts, wikialerts.fiveblocks.com.
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What does a monthly Five Blocks report include?
Monthly reports cover search standing, Wikipedia status, AI narratives, competitive benchmarks, work completed, and next steps.
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How does Five Blocks measure success?
Success is measured against engagement-specific KPIs: search prominence, Knowledge Panel, AI narrative, Wikipedia stability, satisfaction.
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