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How quickly can Five Blocks respond to a reputation emergency?

Quick answer

Within hours for existing clients with monitoring already in place. For new engagements moving in on a crisis basis, diagnostic work begins within 24 to 48 hours, with the first written assessment delivered within 72 hours.

Rapid response capability is structural rather than discretionary. For existing clients with IMPACT™, AIQ, and WikiAlerts™ monitoring already configured, response is immediate: we already have baseline data, named team coverage, and pre-agreed escalation paths, so the diagnostic and recommended response can be delivered within hours of notification. For new engagements moving in on a crisis basis, we can typically complete an emergency Letter of Engagement and begin diagnostic work within 24 to 48 hours, with the first written assessment delivered within 72 hours and full monitoring active in the same window. The structural advantage of existing infrastructure during crises is significant: clients who had been running monitoring before the crisis started begin the response with weeks of baseline data and pre-existing channel relationships, while clients building during the crisis spend the first week catching up.

Last reviewed: 19/05/2026

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