How does Five Blocks train and develop its team?
New team members complete a structured technical curriculum, then shadow senior account managers on live client work, and are only assigned independent client responsibility afterward, still under a dedicated team leader for their first accounts.
At Five Blocks, reputation work is taught, not assumed. New account managers move through a structured training pathway, a technical curriculum, then supervised live work, then a guided ramp to independent client responsibility, before they own an account on their own.
The training pathway
- Structured technical curriculum, new account managers work through search algorithms, Wikipedia editing standards and Notability guidelines, schema markup and Wikidata, AI engine behavior, and the use of IMPACT™ and AIQ as analytical tools.
- Shadowing senior account managers, after the curriculum, they shadow senior account managers on actual client engagements rather than practice exercises.
- Supervised independent responsibility; they are then assigned independent responsibility for a client, and even then work under a dedicated team leader for their first set of accounts.
Why it matters
The result is a deeper bench than most agencies our size: when a senior advisor is unavailable on a Friday afternoon, the next person on the call has been through the same training and is reading from the same playbook.
Last reviewed: 19/05/2026
