How do you create a review management dashboard?

A review dashboard is only useful if it drives action, so the design is built around the decisions it should trigger rather than the metrics it can display. The core view aggregates the things that matter across every relevant platform: overall and per-platform rating, review volume and velocity, sentiment broken out by theme, response rate and response time, and the platform mix so you can see where reputation is concentrated. On top of that data, three features make it operational. Trend lines, so a slow drift is visible before it becomes a crisis. Spike alerting, so a sudden cluster of negatives – often the first sign of an incident or a coordinated attack – triggers a response within hours rather than weeks. And named-owner views per location or business unit, so accountability is built in and the right person sees the reviews they can actually act on. For organizations where review themes feed the AI engines, the dashboard should connect to that monitoring, which we run with AIQ™, so the team can see when a recurring review theme has entered the engines’ standing summary.