Lessons from Medical Informatics
Medical Informatics and SEO
For the past 2½ years, I’ve worked as the CTO at Five Blocks while also studying epidemiology and biostatistics at Ben Gurion University, and applying that knowledge in the Clalit Health Services Research Institute in Tel Aviv. Being involved in multiple fields at the same time has given me a great opportunity to integrate different areas of knowledge and apply lessons and experiences across disciplines. While reputation management and medical research might seem completely unrelated at first, I have found many interconnections in the work that I do; I believe the cross-pollination has been fruitful.
Different Work Cultures
Medical research and internet startups have extremely different cultures. Medical research is very conservative – most researchers use software that is very old. Few engage in explicit methodological innovation; the methods are mostly taken as a given and applied to new research problems.
In the world of online business, by contrast, things change fast. Nobody wants to be using last years device, operating system, software, or SEO tactics. There is a recognition that if you are working the same way you did last year, you are falling behind more innovative competitors. This leads to agile business processes that are constantly being refined and made more lean and efficient.
But while medical research lags in efficiency, it has much to teach the reputation management and marketing communities about scientific rigor. The culture of peer reviewed research and formal modeling of variables is far ahead of what passes for “analysis” in the online business world. Most of the “evidence” used for internal business analysis would be considered hearsay by the readership of a medical journal.
One area that I have found to be common between both fields is the importance of proper data management. When I learned about computer science in college, the main focus was on programming, either procedural or object oriented. Since then, the scale of data available to even the smallest business has skyrocketed. The problem of how to maintain order in all that deluge of data has become very significant. Whether looking at the problem of a brand’s reputation across the internet, or at a medical research question that impacts a large population, the data collection process is much more substantial than one might think. Furthermore, the management of that data, once it has been collected, becomes a task unto itself. It is impossible in real-world conditions to keep data rigidly structured, and thus coping with heterogeneous data becomes another major challenge. As we use different technologies at Five Blocks from those used at Clalit, I’ve had the opportunity to see how different toolkits are used to address these issues.
Another important commonality is the need for visualization. It might be obvious that busy executives, especially those who are not strong on math, would prefer charts over raw numerical data. But I think even career statisticians and math nerds also share the same need. In our information-rich environment, the ability to summarize reams of data points into an intuitive chart is extremely valuable. Ultimately it reduces the cognitive load required to perceive the meaning implied by the data.
Choosing the right mode of data analysis for the job is another important job that applies both in medical research and in reputation management. Medical researchers speak about randomized controlled trials. Web marketers are familiar with A/B testing. But these are essentially the same study design. Business people know about automated data mining for sales optimization, while epidemiologists are more comfortable with manually built regression models. Knowing how to use the full range of analytical tools available gives us many more choices and ensures that we can select the right one for the task at hand.
Ultimately, I think that the science and art of collecting, storing, analyzing and presenting data is really a field unto itself. For this reason, we can learn a great deal from how it is practiced in different fields of application. Often, within a particular industry there is an echo chamber effect, where the same methods and tools are used by all practitioners. By exploring how other industries address similar challenges, we can enrich our perspective and diversify our toolbox.