How do you handle a coordinated review attack?

A coordinated review attack – a sudden, organized flood of fake negatives – is handled as an incident with several simultaneous tracks, because no single response is fast or reliable enough on its own. Pursue the source legally where the originator can be identified, which is a counsel decision but also one of the only ways to stop an active campaign at its root. Accelerate authentic reviews from real recent customers to dilute the attack’s weight in the rating and, more importantly, the recent set that readers and algorithms weight most. And monitor the affected platforms continuously, since coordinated attacks come in waves. We track the rating recovery and whether the AI engines have absorbed the attack into their summaries with AIQ™, because the engines can amplify a fake-review cluster well beyond the platform it started on.