How does Five Blocks handle client confidentiality?

At Five Blocks, confidentiality applies by default rather than on request. It covers four dimensions, each with its own default-on protection, and all four are documented in every Letter of Engagement.

The four dimensions of confidentiality

• Existence of the engagement: We do not publicly disclose that a given party is a client without their explicit written permission, even where the engagement is widely known in the press for other reasons.
• Work performed: We do not describe specific tactics, deliverables, or outcomes from named engagements in case studies or marketing material without permission.
• Client information: Any information we encounter in the course of work (financial details, internal communications, sensitive context) is treated as confidential and is accessed by named team members on a need-to-know basis.
• Reporting: Client reports are delivered through agreed channels and are not shared internally beyond the working account team.

These provisions are written into every Letter of Engagement, so the protection is in place from the start of the relationship.