How do large language models like ChatGPT form opinions about companies?

Large language models like ChatGPT do not form opinions in the human sense. When you ask one about a company, it does not consult a stored view. It assembles an answer on the spot from the sources available to it, weights them by authority, and writes the result in fluent, confident sentences.

The two streams an LLM draws from

• Training corpus, the body of text the model was built on, fixed at its training cutoff: web pages, news archives, books, Wikipedia, and structured datasets. Once a model is trained, this layer does not change until the next training cycle.
• Live retrieval (RAG), at query time, retrieval-augmented generation lets the engine fetch current content from the live web instead of relying on training data alone. Engines such as ChatGPT Search, Perplexity, and Google AI Overviews work this way, so they can use content published after the training cutoff.

From these two streams the engine picks relevant sources, weights them by signals such as domain reputation, citation patterns, and recency, and produces a single answer. A reputation program cannot edit the model’s outputs directly. What it can change is the quality and authority of the sources those outputs come from.

Which source types to prioritize

Sources do not carry equal weight. Based on how engines weigh their inputs when answering questions about a company, prioritize these:

1. Independent media coverage. Search and AI engines weight credible third-party outlets more heavily than additional owned pages. A fact reported by an authoritative, independent outlet is a stronger signal than the same fact in a press release or on the company’s own website.
2. Wikipedia. ChatGPT and other major AI engines treat Wikipedia as a foundational reference for entity questions, drawing on it from both training data and retrieval. Google’s AI Overviews and Gemini weight it as a primary source when summarizing a subject.
3. Structured entity records (Wikidata, Knowledge Graph, schema markup). AI engines query structured sources such as Wikidata and the Knowledge Graph for entity facts, and schema markup with sameAs links helps engines attach a page to the correct entity. Accurate entity infrastructure gives every other source layer a stronger anchor.
4. Owned properties with clear authorship and schema markup. A company’s official site adds to the source pool, but at a lower weight than independent coverage. Structured data on owned properties raises the chance content is surfaced and attributed correctly.
5. Forum and community content (e.g. Reddit). Forum content is now a mainstream AI source. Reddit ranks among the most-cited domains in AI-generated answers in recent citation studies, so brand narratives that circulate in community discussions can move AI outputs in either direction.

Press releases and wire-only distribution carry less weight than earned media, and AI engines downgrade wire releases that lack independent third-party coverage. Prompting the model directly has no lasting effect: the engine rebuilds every answer fresh from its source pool and does not retain what a user tells it between sessions.